1. Introduction and scope
This Privacy Policy (“Policy”) describes how CHAGEE, through its operating company in your country, its parent and other affiliated companies listed below (“CHAGEE”) would acquire, collect, use, process, analyse, store, retain, rectify, update, disclose, display, publish, disseminate, erase, and destroy Personally Identifiable Information of customers through our services.
This includes any of our websites, the CHAGEE Mobile Application (“Mobile App”), other CHAGEE owned or operated websites, applications and online services, and through our temporary and permanent establishments (“Stores”).
This Policy is drafted in compliance with the relevant legal standards applicable in your country and all the countries we operate in. Changes to this Policy will be posted on this page, along with updated revision dates.
This Policy does not apply to external websites or services that display or link to different privacy statements. We are not responsible for the policies and practices of third-parties. By accessing the CHAGEE Website or utilizing the Services, you consent to processing your data in the manner described in this Policy.
2. CHAGEE entities operating across Asia
We operate across multiple jurisdictions in the Asia-Pacific region through our affiliated entities. These entities act as the Data Controllers and are responsible for delivering services and managing customer relationships in their respective countries:
| Country | Data Controller |
|---|---|
| Singapore | Tea Explorer Pte. Ltd. |
| Malaysia | Chagee (M) Sdn. Bhd. and CHAGEE Magma Sdn. Bhd. |
| Indonesia | PT CHAGEE Era Indonesia |
| Thailand | CHAGEE (Thailand) Company Limited |
| Vietnam | CHAGEE Vietnam Company Limited |
| Philippines | CHAGEE Philippines Inc. |
| Japan | CHAGEE Japan K.K. |
| Korea | CHAGEE Korea Limited |
Each entity processes Personally Identifiable Information in accordance with this Policy and applicable local requirements, while adhering to consistent standards of data protection and privacy across all regions.
3. Information We Collect
3.1. Personally Identifiable Information / Personal Data
We collect Personally Identifiable Information in the course of provision of our Services to you, or otherwise when you consciously and voluntarily provide it to us. This may occur when you register on our Services, make a purchase, participate in promotions, send feedback, or engage in other activities where information is needed for participation.
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